Privacy Policy
Thomas Automobile
Effective Date: 23-02-2026
1. Introduction
Thomas Automobile (“we”, “our”, or “us”) operates a website and mobile application that allow users to browse used auto parts, create accounts, and place orders.
We are committed to protecting your personal information in accordance with applicable data protection laws in Malaysia.
2. Information We Collect
We may collect personal information that you voluntarily provide when using our website or mobile application, including:
• Name
• Phone number
• Email address
• Billing or collection information
• Order details and purchase information
This information is collected only when necessary to process orders, respond to enquiries, or provide customer support.
3. Use of Personal Information
We use your personal information for the following purposes:
• To process and manage orders
• To communicate with you regarding your orders or enquiries
• To provide customer support
• To improve our services
We do not sell or rent your personal information to third parties.
4. Payment Information
Payments are made via bank transfer or approved payment providers. We do not store your banking credentials, credit card details, or payment passwords.
Payments on our website/app are processed securely through third-party payment providers such as Stripe. We do not store or have access to your credit or debit card details.
We also offer a “Pay on Pickup” option, where customers can make payment at the time of collecting the item. No payment information is stored for such transactions.
For refunds:
1. Payments made via Stripe are refunded back to the original payment method.
2. For Pay on Pickup orders, refunds (if applicable) will be processed via bank transfer or agreed method. Bank details, if collected, will be used only for processing the refund and will not be stored permanently.
5. Communication
If you contact us via WhatsApp or other communication channels, you voluntarily provide your contact information. This information will only be used to respond to your enquiries and manage your orders.
6. Data Protection
We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.
8. Contact Information
Thomas Automobile
Malaysia
Email: enquiry@thomasautoparts.com
WhatsApp / Phone: +60 10-800 9879